Returns & Refund Policy

Digital Products - All Sales Final

RaisoActive exclusively sells digital products, including educational worksheets, activity books, flashcards, posters, and other downloadable materials. Due to the nature of digital goods, which can be instantly accessed and downloaded upon purchase, we have a strict no-refund policy.

Why No Refunds?

Unlike physical products that can be returned, digital products cannot be "returned" once delivered. When you purchase and download a digital product:

• The files are instantly accessible and can be downloaded immediately
• We have no way to "retrieve" or "undeliver" the digital files
• The product has been fully delivered upon successful download
• You retain access to the files indefinitely

What This Means for You

By completing a purchase on RaisoActive, you acknowledge that:

• All sales of digital products are final
• No refunds, returns, or exchanges will be provided
• You have reviewed the product description before purchasing
• You understand this is a digital-only product

Before You Purchase

We want you to be completely satisfied with your purchase. To help you make informed decisions:

• Review all product descriptions, images, and specifications carefully
• Check the age range and skill level recommendations
• View any available preview images or sample pages
• Download our free resources first to experience our quality
• Contact us with any questions before purchasing

Free Resources

We offer many free downloadable resources on our platform. We encourage you to try these first to experience the quality of our products before making any paid purchases. This way, you can be confident in your buying decision.

Technical Issues

While we do not offer refunds, we are committed to ensuring you receive what you paid for. If you experience any of the following issues, please contact us:

• Unable to access or download your purchased files
• Received corrupted or unreadable files
• Missing pages or incomplete downloads
• Files do not match the product description

Our support team will work diligently to resolve any technical issues and ensure you receive your complete purchase.

Subscription Cancellations

For subscription services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No partial refunds are provided for unused subscription time
• You retain access to subscription benefits until the period ends
• Any products downloaded during your subscription remain yours to keep

Exceptional Circumstances

In rare cases, we may consider exceptions to this policy at our sole discretion. These may include:

• Duplicate charges due to technical errors
• Products significantly different from their descriptions
• Billing errors on our part

Any exceptions are evaluated on a case-by-case basis and are not guaranteed.

Contact Our Support Team

If you have any questions about this policy or need assistance with your purchase, please don't hesitate to reach out:

Email: contact@raisoactive.com

Response Time: Within 24-48 hours

We value our customers and are here to help ensure you have a positive experience with RaisoActive.